Many enterprises that offer flexible genAI-powered customer service chat functions are seeing other businesses using them as a free tool to save on tokens. It’s a nasty problem, but the cure is likely ...

When a Nor'easter led to thousands of cancelled flights earlier this year, customer service agents at one airline kept directing people to kiosks to rebook their travel. This should have saved the ...

Can the President order the U.S. Postal Service not to deliver mail he doesn’t like? Add this to the list of, er, innovative questions that President Trump is posing to the courts. On (March 31) he ...

President Trump on Tuesday escalated his efforts to reshape American elections, signing an executive order that seeks to create lists of U.S. citizens who are eligible to vote in each state, and ...

Children exposed to maternal smoking before birth are more likely to experience behavioral and mental health challenges, according to a large study published in the journal Development and ...

President Donald Trump signed an executive order Tuesday intended to make it harder to cast mail-in ballots, escalating his long-running campaign against a practice used by millions of Americans. The ...

President Donald Trump signed an order that aims to create a national voter list. The plan would restrict absentee ballots to approved voters only. Trump also called for ballots to have secure ...

What Ernest Hemingway wrote about going bankrupt can also be said of the end of the rules-based international order. It happened in two ways: gradually, then suddenly. Gradually, as two-plus decades ...

President Donald Trump, frustrated by the Senate stalemate on the SAVE America Act, has moved via executive order to create a nationwide list of verified eligible voters and to restrict mail-in voting ...

President Donald Trump on Tuesday signed an executive order to create a nationwide list of verified eligible voters and to restrict mail-in voting, a move that swiftly drew legal threats from state ...