Virgin Media O2 has put out some new research that says AI tools are directing customers to fake customer service phone lines which can result in fraud.

Broadband and mobile operator VMO2 (Virgin Media and O2) has warned UK customers to keep an eye out after it identified that criminals were exploiting AI‑powe ...

Virgin Media O2 is urging users to stay alert and watch out for a worrying new scam that's already targeted millions across ...

Mobile phone network operator O2 is urging customers to call a three-digit number and, if necessary, contact their bank as part of its latest alert. In a fresh wave of text messages and emails being ...

Laura Joseph. You’ve worked across telecoms, banking and the Post Office before joining Tesco Mobile as chief customer ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

Sometimes the help you need doesn't fit in one of the pre-recorded number dial options, and speaking with a human on the ...

Vodafone has launched Scam Call Protection, a feature which uses AI to identify and flag potentially fraudulent, spam, scam and nuisance calls.

To learn more about the CNBC CFO Council, visit cnbccouncils.com/cfo Many consumers say early experiences with customer support chatbots feel more like deflection ...