Twilio Flex is now embeddable. A new SDK, Salesforce Voice GA, and consumption-based pricing target AI-scale contact center deployments.

Where is operational tooling going?

Glen Gulutzan was ready to be the head coach of the Dallas Stars this time. There was a lot of experience Gulutzan gained in ...

Tech firms aim to trigger a robot revolution with video of humans doing housework. Gig workers are paid up to $25 an hour to ...

The Denver Broncos have a long wait ahead of them before their first pick in the NFL draft. Simply the price of upgrading ...